Support Center
This Support Center explains how we handle orders, custom-made motorcycle gear (suits, gloves, shoes, and related products), and what you can expect from GRIT Motorcycle Gear. Please read the dedicated pages below before placing an order—especially for custom or made-to-order items, where standard return rules may not apply.
How to reach us
- Email: info@gritmotorcycle.com — include your order number if you have one.
- Contact form: Contact
- We aim to respond to routine enquiries within a reasonable time during business days. Urgent safety-related issues (e.g. suspected manufacturing defect affecting protection) should be marked clearly in the subject line.
Customer service topics
- Sizing Guide — how to measure and use the configurator; limits of remote fitting.
- Shipping Info — delivery, risk, customs, timelines (estimates only).
- Returns & Exchanges — eligibility, custom goods, defects, process.
- Warranty — scope, exclusions, how to make a claim.
- FAQ — quick answers to common questions.
Orders you place on this website
By placing an order, you agree to the Terms & Conditions (when published) and acknowledge that many products are produced or personalised based on your choices and measurements. That can affect cancellation and return rights under applicable consumer law. Our Returns & Exchanges page describes this in detail.
Product use and safety
Motorcycle gear is safety equipment, but no product can eliminate injury or death in a crash. You are responsible for correct use, fit, maintenance, and replacing gear after an impact or when worn. Racing and track use involve additional risk. GRIT is not liable for injuries or damage arising from misuse, alteration, crash damage, or failure to follow care and fit instructions.